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Twilight Teez accepts the following payment options.
Check or Money Order
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| Frequently Asked Questions |
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- Is Twilight Teez run by Stephenie Meyer?
- I really want to get in touch with/send a package to/send an e-mail to/call Stephenie Meyer. Can you forward a message/give me her mailing address/give me her e-mail address/give me her phone number?
- Who designs your shirts?
- Do you accept checks or money orders?
- Is there an official "I Love (character name) Fan Club" that I can join?
- Can I order by phone or mail?
- Is it safe to buy things on the internet?
- How long will it take to get my order?
- Do you ship internationally?
- Why did your shipping rates recently increase?
- I ordered the wrong size shirt. Can I exchange it for a different size?
- I changed my mind! I don't want the shirt I ordered. Can I exchange it for a different shirt?
- Do you accept refunds?
- How can I cancel my order?
- I submitted a shirt idea, but I never heard back from you. Did you get it? Was it accepted? What's going on?
- Hey! One of your shirt products looks very close to an idea I submitted. Why was I not contacted or paid for the idea?
- I submitted a shirt idea, but I have never heard back from you. Is my idea still being considered? Should I give up? How long should I wait before trying to submit the idea again?
- Can you customize one of your products for me?
- I like the designs by Stephenie Meyer, but there is one small part of the design that I do not like. Can you make a change for me?
- I am a retailer interested in selling some of your Twilight t-shirts in my store. Do you offer wholesale pricing?
- My package was returned to sender by the Post Office due to an insufficient or unknown address. Why is a refund given instead of just letting me give you a correct address?
- Do you offer discount coupons and gift certificates?
- Is Twilight Teez run by Stephenie Meyer?
No. Twilight Teez, LLC is not owned or operated in any way by Stephenie Meyer, her publisher Little Brown Books for Young Readers, or Summit Entertainment (the company producing the movie). We are a separate company altogether who has an exclusive contract with Stephenie Meyer to produce and sell her shirt and jewelry designs. Stephenie does not work for us, nor do we have any insight into anything dealing with her books or the movie. Stephenie Meyer does provide input into the final designs of the products we sell which are associated with her novels. Read our About Us page to learn more about who we are.
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- I really want to get in touch with/send a package to/send an e-mail to/call Stephenie Meyer. Can you forward a message/give me her mailing address/give me her e-mail address/give me her phone number?
We here at Twilight Teez are respecters of privacy. We are under strict confidence with Stephenie Meyer and will not divulge her e-mail address, mailing address or her phone number to the general public. We are also unable to forward her e-mail messages sent to her through us either by direct e-mail or through the comments sections of our store, web site, or forums. The best way to send Stephenie a message is to use the fan-sites that she frequents. To see what sites she visits regularly, you may go to her web site, click the Twilight Series tab, and then click the Fan Sites link.
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- Who designs your shirts?
For the products listed as Official Stephenie Meyer Designs, the graphics and specifications for the shirts are provided by Mrs. Meyer herself. We have contracted in the past with other artists as well who provide their product designs and specifications in similar fashion. Other designs come from our customers or our own graphic design department.
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- Do you accept checks or money orders?
Yes, but this increases the shipping time as we will ship your order only after your check clears the bank. For our international customers, we can only accept money orders drawn in US funds. PayPal also allows you to securely send an e-check from your bank account, which will drastically decrease the time frame in which we can ship your order. If you wish to send us an e-check from PayPal, the correct address is paypal@twilightteez.com
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- Is there an official "I Love (character name) Fan Club" that I can join?
Interestingly enough, we have only recently started receiving inquiries relating to formal fan clubs for our current "I Love" series of shirts. At this time, we are not aware of any actual fan clubs for Edward, Jacob, Alice, or any of the other main characters in the Twilight series of books. The shirts are more or less a play on words, however wearing one certainly proclaims your support for that particular character. There are not official fan clubs with all the trimmings (i.e. newsletters, signed photos, cool fan club pens, etc). The closest things to a real fan club for any of these characters that we know of are the various fan web sites set up around the web by other fans of the stories. The Twilight Lexicon is the most prominent Twilight fan club for the US. Others can be found on Stephenie's Fan Sites page.
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- Can I order by phone or mail?
Not at this time. All orders must be placed here on the website. We are working on implementing this capability in the future.
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- Is it safe to buy things on the internet?
Yes - despite what some hold-outs still think, online transactions are much safer than traditional retail. We use the latest encryption technology, 256-bit SSL encryption technology, which secures your sensitive information before it ever reaches the internet. And once there, breaking it would require trillions of years of continuous computation. Also, when we process your order, your credit card information is not even seen by human eyes in most cases. Compare that to what typically happens at a restaurant, for example, where your credit card completely disappears for a time - totally out of your sight and control. Kind of like Kevin Federline's rap career.
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- How long will it take to get my order?
We use Priority and Express Mail options from the U.S. Postal Service. We typically fulfill orders within 7 to 10 business days from the date the order is placed. Express mail orders are processed within two business days.
Express Mail can take up to 2 days to get to your house once it has shipped from our site. Priority Mail can take longer; up to 3 to 5 days depending on the destination and other conditions that are outside of our control.
The nice thing about these options is that they enable us to ship to P.O. boxes and to military APO/FPO addresses, as well as any address with a valid United States zip code.
For our international customers we use USPS Priority Mail or Express Mail International, which shipping time frames vary from country to country. Getting your order through customs has been known to take as long as three weeks depending on the country. Express Mail International typically takes 7 days, but could take a little longer.
We understand that you are anxious to receive your items. If you have any special requests for shipping, please let us know. There is a spot in the order checkout process that will let you include any special instructions you may have for your order. Take advantage of this. If you have any further questions regarding shipping, please use our Contact Us page to send us an e-mail.
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- Do you ship internationally?
Yes! We use USPS International Priority or Express Mail.
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- Why did your shipping rates recently increase?
Our primary shipping partner is the United States Postal Service. On May 14, 2007, the USPS increased their rates at which all items are shipped. Consequently, we had to raise our own shipping rates in order to compensate for the increase.
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- I ordered the wrong size shirt. Can I exchange it for a different size?
The best way to get an exchange for a shirt that is the wrong size is to start the refund process for the shirt you have, and place a new order for another shirt of the right size. To start the refund process, simply use our Contact Us form and let us know the situation.
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- I changed my mind! I don't want the shirt I ordered. Can I exchange it for a different shirt?
The best way to get an exchange for a shirt is to start the refund process for the shirt you have, and place a new order for another shirt. To start the refund process, simply contact us via e-mail and let us know the situation.
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- Do you accept refunds?
Twilight Teez, LLC will accept a refund minus shipping and handling fees on any shirt for any reason so long as it is within 45 days of the order date and the shirt has not been washed or worn (except for trying it on). Simply use our Contact Us form and send us a note requesting the refund. As soon as we receive your shirt or shirts, we will issue your refund.
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- How can I cancel my order?
If your item has not yet shipped, simply send us an e-mail requesting the cancellation. We will then cancel your order through our system and issue a full refund if a payment has already been processed.
If your order has already shipped, you may refuse the package when it arrives, or write "return to sender" on the package and take it to a local post office. When we receive the package we will issue a refund, minus the shipping charges.
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- I submitted a shirt idea, but I never heard back from you. Did you get it? Was it accepted? What's going on?
Since we started accepting shirt ideas, we have been inundated with idea concepts. Unfortunately, we simply do not have the time to respond to everyone. We do review all ideas, and those who have submitted ideas we think could be turned into profitable products will be contacted. We appreciate every single idea that comes through, and we encourage you to continue to use the Idea Submission Page. Please keep in mind that we are limited to certain specifics relating to the Twilight series. For example, we cannot use anything related to the books other than the text. The cover images are not ours to use for the purpose of selling a shirt.
We'd also like to encourage other concepts in shirt ideas. Twilight Teez will also be selling products that are not directly related to Stephenie Meyer's book series. So if you have something that's not related, but think it might make a cool shirt, feel free to submit that idea as well.
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- Hey! One of your shirt products looks very close to an idea I submitted. Why was I not contacted or paid for the idea?
There are a couple of reasons this may have happened. First and foremost may be that you were not the only person to submit a particular idea. This actually happens quite a bit. We have several ideas in our database that are very similar to each other (especially ones that quote lines passages from one of the books).
In the event that similar ideas submitted by more than one person are being considered for a product, every attempt will be made to contact all persons who have submitted the ideas. The final decision as to who's idea is accepted and who will be compensated is up to Twilight Teez, LLC or - in the case of Twilight-related ideas - Stephenie Meyer. All decisions are final.
There is also the very rare possibility that our own staff - working independently from our Idea Review Panel (IRP) - may have created a new product on their own, completely unaware that a similar concept was submitted as an idea. All attempts are made to ensure that our own creations do not infringe on concepts already submitted to us for consideration. In the very rare event of this happening, Twilight Teez, LLC will review the situation and, if necessary, follow through with our compensation plan outlined on our Idea Submission Page. Decisions regarding ideas and compensation are solely at the discretion of Twilight Teez, LLC. All decisions are final.
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- I submitted a shirt idea, but I have never heard back from you. Is my idea still being considered? Should I give up? How long should I wait before trying to submit the idea again?
In the words of Peter Quincy Taggart, "Never give up! Never surrender!" In other words, unless it's been a very long time (months...years?) don't assume that we have simply blown off your idea. It may be that the timing for the product idea is not right. Or perhaps the resources for your particular idea are not available to us at the time (this could easily be the case if your idea requires, say, ink that changes colors). Simply put, unless our database becomes excessively large or it is lost due to some catastrophic system failure, we don't delete your ideas. And something that didn't seem to work before may very well work later.
And if you don't know who Peter Quincy Taggart is, then you simply must go rent the movie Galaxy Quest right now!
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- Can you customize one of your products for me?
All of our t-shirts are screen printed. This means that there is a setup process for each and every design, which makes customizing a particular product for only a few shirts very costly and time consuming. Unless you expect to order a relatively large number of shirts (for example, 100 or more) we cannot accommodate requests for customized shirts.
You have the option of suggesting a new design by submitting an idea to us through our Submit A Shirt Idea link in the Information box on the left. If we like your idea, we will even pay you for it!
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- I like the designs by Stephenie Meyer, but there is one small part of the design that I do not like. Can you make a change for me?
We have actually received quite a few requests for specific changes to be made to some of the shirts designed by Stephenie Meyer herself; a different color shirt, or removal of a particular part of the design altogether, etc.
The answer is similar to the above question about customized designs, with a slight twist. The Stephenie Meyer designs are hers, and she alone holds the copyrights on them. Twilight Teez, LLC simply has a contract to be the exclusive manufacturer and distributor for her work, but we cannot make any changes in any way, shape or form. However, suggestions are always welcome and we can pass along any ideas you may have. Who knows, Stephenie may agree to the change and OK a new design option.
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- I am a retailer interested in selling some of your Twilight t-shirts in my store. Do you offer wholesale pricing?
At this time, Twilight Teez, LLC is not set up to offer wholesale pricing options to retailers. We are exploring the possibilities of offering wholesale pricing to retailers in the future, so please check back with us from time to time.
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- My package was returned to sender by the Post Office due to an insufficient or unknown address. Why is a refund given instead of just letting me give you a correct address?
If the incorrect address is not the fault of Twilight Teez, LLC, then we are not responsible for the new shipping charge to resend your order with the correct address. Since we do not keep credit card information in our system we cannot just charge the extra shipping, so we give a refund on the returned items. We then ask that you resubmit your order to appropriately calculate and charge the shipping to resend your order.
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- Do you offer discount coupons and gift certificates?
We are happy to say that we now offer gift vouchers and coupons. To learn more about how these work, please visit our Gift Voucher FAQ at http://twilightteez.com/gv_faq.php.
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